Shipping policy

Shipping Policy

Effective Date: NOV,5TH 2024

Thank you for shopping with Ethnothreads. This Shipping Policy outlines the terms and conditions related to the shipping of our products.

1. Shipping Rates and Times

Shipping rates are calculated based on your location and the shipping method selected during checkout. Delivery times typically range from:

  • Domestic Orders: 3-14 business days.
  • International Orders: 17-24 business days.

2. Order Tracking

Once your order is shipped, you will receive a tracking number via email to monitor the status of your shipment. Please allow up to 48 hours for tracking information to update.

3. International Shipping

We offer international shipping to select countries. Please note:

  • Customers are responsible for any customs duties, taxes, or import fees imposed by their country.
  • Delivery times may vary based on customs clearance processes.

4. Lost or Damaged Items

While we strive to ensure safe delivery, we are not responsible for items lost or damaged in transit. To resolve such issues:

  1. Contact the shipping carrier directly to file a claim.
  2. If assistance is needed, contact us at ethnothreadsofficial@gmail.com.

5. Undeliverable Packages

If a package is returned to us due to an incorrect address or failure to collect, we will:

  • Contact you to arrange reshipment.
  • Require additional shipping charges for resending the package.

6. Shipping Restrictions

We do not ship to P.O. boxes or certain restricted locations. If your address falls into these categories, we will contact you for an alternative address.

7. Contact Us

If you have any questions about our Shipping Policy, please contact us at:

Thank you for choosing Ethnothreads. We appreciate your business!